Refund policy

Our 60-day promise We make Aloft Cabin Cream for one job: helping your skin survive dry cabin air so you land looking rested. If it doesn't work for you, you shouldn't pay for it. You have 60 days from delivery to request a full refund, even if the jar is opened and used. Keep the jar; you don't need to ship it back.

How to request a refund Email us at aloftcabin@protonmail.com with your order number and we'll process your refund to the original payment method. Refunds are issued within 5–10 business days of approval. Depending on your bank, it can take a few extra days to appear.

Damaged or wrong item If your order arrives damaged, or you received the wrong item, email aloftcabin@protonmail.com within 30 days with a photo and your order number and we'll make it right with a replacement or refund, no return needed.

Subscriptions Subscription orders are covered by the same 60-day guarantee. You can skip, pause, or cancel anytime from your account before your next renewal date. If a renewal ships before you meant to cancel, email us within 60 days and we'll refund it.

Exchanges We sell a single product, so we don't run exchanges. If something's wrong, we refund you.

Questions? Email aloftcabin@protonmail.com and a real person will help.